Popular topics: Booking Availabilities / Timeslots Basic Settings for an Experience

How to Cancel a Single Reservation

There are times customers cannot make their reservation and need to cancel and will not be able to reschedule to another date. This article describes how to cancel a single reservation.


Open the booking you wish to cancel > click 'cancel' at the bottom of the page > to confirm this action, click remove booking.


  • The cancelled order will be removed from the manifest and the availability associated with that order will now be open for other bookings.
  • We’ll send a cancellation message to your customer as directed by your CRM settings. 
  • Cancelling an order will not automatically refund the customer. If you would like to issue a refund, you will need to process a manual refund.

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