You can sell a product — a T-shirt, a water bottle, a gift item — to a walk-up or call-in customer without attaching it to a booking. It's a straight retail sale, so it works even for someone who has never booked a trip with you.
In this article
Ring up a product sale
- Open Point of Sale (labeled Retail Sale on some tabs) from your Dashboard or the Sales view.
- Select the products for the sale.
- If a product's price is editable (a per-product setting you choose when adding it to your catalog), a keypad appears — enter the unit price and select Add.
- Adjust the quantity with the dropdown as needed.
- Select Checkout & Pay.
- If your POS settings require it, collect the customer's name, phone, and email, then continue.
- Take payment with the Add a Payment prompts.
That's it — the sale is recorded without needing a trip behind it.
If you Skip Payment at checkout, the sale is held as a Draft until you collect payment later — the same Draft state any unpaid order sits in. See why is my trip showing as Reserved? for how Draft vs. paid works.
Whether contact details are required is controlled by your POS settings, so you can make a quick counter sale frictionless or always capture the customer — your call.
Frequently asked questions
Can I sell a product without a booking?
Yes. Open Point of Sale (or Retail Sale) from the Dashboard or Sales view, pick the products, and check out. The sale doesn't need to be attached to any trip, so it works for walk-up or call-in customers.
Where do I start a product sale?
From the Point of Sale dialog, reachable from either your Dashboard or the Sales view. On some tabs it's labeled Retail Sale.
Can I change a product's price at the point of sale?
Only if that product is set as price-editable in your catalog. When it is, a keypad appears at checkout so you can enter the unit price; otherwise the catalog price is used.
Do I have to collect the customer's contact info?
It depends on your POS settings. If they require contact details, you'll be prompted for name, phone, and email before payment; otherwise you can complete a quick anonymous counter sale.
What happens if I skip payment?
The sale is saved as a Draft until you collect payment. It's the same unpaid Draft state as any other order — finish it by taking payment later.
Can I sell a product and a booking together?
Yes — you can also add products to an existing trip. See add products and charge a card on file for selling alongside a booking.
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