Sometimes, you may need to cancel all guests booked for a particular timeslot, for reasons such as inclement weather or equipment failure. This article explains how to perform this cancellation and optionally notify all guests about it.
How to Cancel All Guests on a Timeslot
- Select Manifest from your dashboard
- From the Manifest, select the time or activity you wish to cancel from the left navigation pane. If there is only one activity displayed on your manifest, skip to the next step
- Select the ellipses icon in the upper right of the activity you'd like to cancel
- Select Cancel All Passengers…
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A box will pop up to allow you to notify all the customers currently booked on the selected timeslot. Choose whether or not to:
- Allow passengers to rebook to another activity: If you're utilizing the Self-Rebooking functionality, you can allow your customers to rebook to another activity. If you prefer your customers only rebook to the same activity, leave this option unchecked
- Notify all passengers of cancellation: To send an Email and/or SMS to all customers booked on this timeslot, select this option
- Choose a message template and select whether or not to add an optional note
- Select Cancel X passengers to complete the cancellation
You will then see the status of the activity change to Cancelled
Important Note
When you cancel all guests from the Manifest view, it changes the status of the time slot to “Cancelled.” If you’d like to reopen that time for future bookings, make sure to update the time slot status. Learn how to change the status of a cancelled time slot here.
Alternatively, if you don’t want to cancel the entire time slot, you can individually cancel each guest instead.
Next Steps: Allow Customers to Self-Rebook
Make rebooking an activity easy with our self-rebooking functionality. Learn how it works here: Self-Rebooking on TripWorks.