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Tickets, add-ons & products

Set up the tickets guests choose, plus the add-ons and products you sell with an activity, including gratuity and staff-only items.

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Build your product catalog

Add physical items — shirts, hats, mugs — to your product catalog so your team and online guests can buy them. How to set categories, add a product, and set price, status, and tax.

Updated November 5th, 2026
Make a product staff-only (private) vs online (live)

A product's Status controls who sees it — Private means staff and agents can sell it but online customers can't; Live means everyone sees it. Perfect for internal fees.

Updated October 24th, 2026
Require gratuity on a booking

Make a tip mandatory at checkout by adding a required, percentage-based Gratuity add-on. Guests pick a percentage and it's added to their order total.

Updated October 24th, 2026
Set up add-ons

Add-ons are optional upgrades guests choose while booking — VIP seating, skip-the-line, photo packages. Here's how to create them and raise your average order.

Updated November 5th, 2026
Why can't I add more tickets to a booking during checkout?

If you or a guest can't add more tickets at checkout even though seats are open, a booking restriction is capping the party size — not capacity. How to find the restriction, read its guest limit, and raise it safely.

Updated October 24th, 2026

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