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Tickets, add-ons & products

Set up the tickets guests choose, plus the add-ons and products you sell with an activity, including gratuity and staff-only items.

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Build your product catalog

Products are physical items you sell — shirts, hats, mugs, prints. Adding them to your catalog lets your team sell them at the register or on a booking, and lets you offer them to guests online. In this article Step...

July 7th, 2026 176 views 0 likes
Make a product staff-only (private) vs online (live)

Some products are only for your team to add — an internal Reschedule Fee, a damage charge, a staff-discretion upgrade. You don't want those on your public booking site, but you do want agents to add them to a booking....

July 8th, 2026 163 views 0 likes
Require gratuity on a booking

If you want every guest to leave a tip, rather than hoping they remember to add one, build gratuity as a required, percentage-based add-on. Guests must pick a percentage before they can finish booking, and the tip is calculated automatically...

July 31st, 2026 47 views 0 likes
Set up add-ons

Add-ons let guests customize their experience — and lift your average order in the process. Unlike products (physical items), add-ons are optional enhancements or upgrades chosen during booking: VIP seating, a skip-the-line pass, a photo package, a drink upgrade. In...

July 8th, 2026 240 views 0 likes
Set up ticket types

Ticket types are the options a guest chooses at checkout for an activity — Adult, Child, Senior, a group ticket, and so on. You set them up per activity, and you decide how guests pick them and how many they...

July 8th, 2026 373 views 0 likes
Why can't I add more tickets to a booking during checkout?

If you or a guest can't increase the ticket quantity at checkout — even though the timeslot clearly has room — the cause is almost always a booking restriction, not capacity. A restriction caps how many tickets a single booking...

July 7th, 2026 194 views 0 likes

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Build your product catalog

Make a product staff-only (private) vs online (live)

Require gratuity on a booking

Set up add-ons

Set up ticket types

Why can't I add more tickets to a booking during checkout?

Can't find what you're looking for?