Question

What does it mean when I see "Pending Review" on a payment? The message says: "A credit card payment has been accepted and processed but it is not yet posted to this trip and can be further reviewed by TripWorks Support. When the payment is reviewed it will be applied to this trip."

Answer

This message indicates that a technical issue occurred while processing a credit card payment. The good news: the payment was successfully charged and will be automatically applied to the trip.

What This Means

• The payment was successfully processed - The customer's credit card was charged
• No action required from you - The payment will be automatically applied to the trip
• The customer was not double-charged - The payment is being held for review to prevent duplicate charges
• The payment has not been lost - It's simply pending automatic reconciliation

What Happens Next

The TripWorks Support team has been automatically notified and the payment has been flagged for manual review. In most cases:

• Automatic resolution: These issues are typically resolved within 1-2 hours
• No action needed: The payment will be applied to the trip without any steps from you or the guest
• Optional: You can reach out to TripWorks Support if you'd like a status update, but this is not necessary

Why This Message Appears

This status exists to protect both you and your customers by:

• Preventing customers from accidentally paying twice
• Preventing you from attempting to re-collect payment from the guest
• Ensuring all payments are properly reconciled even when technical issues occur

Need Help?

While these issues typically resolve automatically, you can contact TripWorks Support if you have questions:

• Email: support@tripworks.com
• Note: Include the booking confirmation code for faster assistance

We apologize for any inconvenience and are working to resolve the technical issue as quickly as possible.