Yes — a team member can place a booking through your public booking site without signing in to TripWorks, the same way a customer would. It works, and the guest gets a valid booking. But it comes at a cost to your reporting, so it's not the way to book on the job.
In this article
Why logging in matters
Every booking records who created it and how it came in (its booking method — walk-up, phone, e-commerce, reseller, and so on). That's what powers "who sold what" and channel reporting.
- Booked while logged in — TripWorks credits the sale to you and tags it with the right method (for example, a phone or walk-up booking). Your reports show which staff member made the sale and through which channel, and the trip itself shows who was responsible.
- Booked while logged out — TripWorks can't tell a staff member is behind it, so the booking looks like a customer self-booking online (e-commerce). You lose the "who made this sale" attribution, and your channel numbers get skewed toward e-commerce.
So the booking is fine either way — but if your team books logged out, your reports will understate staff/phone/walk-up sales and overstate online sales.
What to do
Have staff log in to TripWorks and book from the dashboard (or the point-of-sale flow) rather than going through the public site. It takes the same effort and keeps your sales attribution and channel reporting accurate — and it means that when you open a trip later, you can see exactly who booked it and how.
Frequently asked questions
Can my team book through the public website without logging in?
Yes, it works and the guest gets a valid booking. But TripWorks will treat it as a customer self-booking online, so you lose the record of which staff member made the sale.
What actually goes wrong if staff book logged out?
Your reporting. The sale isn't credited to the person who made it, and its channel is recorded as e-commerce rather than the real method (phone, walk-up, etc.), so staff and channel numbers come out inaccurate.
How should staff book so reports stay accurate?
Log in to TripWorks and book from the dashboard or the point-of-sale flow. That credits the sale to the staff member and tags the correct booking method.
Can I see who booked a trip?
Yes, when it was booked by a logged-in user — the trip shows who created it and the method used. A booking made logged out won't carry that staff attribution.
Does this affect the guest's experience?
No. The guest gets the same confirmation and booking either way. The difference is entirely in your internal reporting and trip records.
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