Display your booking flow in more than one language, including activity descriptions, policies, ticket types, and customer messages. This ensures guests can view and book in the language they’re most comfortable with.
How It Works
Once enabled, you’ll be able to add custom translations to each of your activities and message templates. The system will display translated content based on the visitor’s browser settings. If no translation exists, English will be used as a fallback.
Step 1: Request to Enable Languages
Multi-language support must be enabled by our team. Please contact TripWorks Support and let us know which languages you’d like activated on your account. Supported languages include:
- English
- Spanish
- Chinese
- Portuguese
- German
- Italian
- Japanese
- Korean
- Dutch
- Swedish
- French
- Russian
Step 2: Add Translations for Each Activity
- Navigate to More > Activity Catalog
- Choose the activity you want to translate
- Use the language selector dropdown in the top right corner of the activity editor
- Select a language (e.g., Spanish)
- Manually enter translations for:
- Description
- Policies
- Ticket types
- Any other content related to the activity
- Choose Save
Repeat this for each language you enabled. You’ll need to manually translate each language separately.
Why not use auto-translation?
While browser tools like Google Translate can help, custom translations let you control tone, terminology, and formatting—so your content is more accurate and professional.
What Customers Will See
- If their browser language matches a supported language, they’ll automatically see content in that language
- If the language isn’t supported, English will be shown
- Booking flow, ticket types, and message templates (if sent manually) will appear in the correct language
Step 3: Translate Message Templates (Optional)
To support email and SMS messages in other languages:
- From the Setup & Configuration menu, choose Message Templates
- Open a template
- Use the language dropdown to select a language
- Type out the translated version of the message
- Repeat for each language and message type (email & SMS)
- Save
Important
Messages will only send in another language if that version of the template exists and is sent manually. Auto-messages will still default to English.
If no translated template exists, a warning will appear preventing the message from being sent until it’s created.
FAQs
- What if a translated version isn’t available?
- The system will default to English.
- Can I auto-send messages in another language?
- Language-based messaging is currently supported only for manual sends.
- Will Google Translate handle this automatically?
- Not always accurately. Manual translation ensures you can deliver high-quality, guest-friendly content in your preferred tone.