There are times customers cannot make their reservation and need to cancel and will not be able to reschedule to another date. This article describes how to cancel a single reservation.

Instructions

Open the booking you wish to cancel > click 'cancel' at the bottom of the page > to confirm this action, click remove booking.

Outcome

• The cancelled order will be removed from the manifest and the availability associated with that order will now be open for other bookings.
• We’ll send a cancellation message to your customer as directed by your CRM settings. 
• Cancelling an order will not automatically refund the customer. If you would like to issue a refund, you will need to process a manual refund.